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We ensure that our customer support team is extensively trained in all of our products as well as common industry techniques for in vitro diagnostics. In addition to our reliable customer service, we provide the most rigorously tested products.

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USAUSA Office
BioGenex Laboratories
48810 Kato Road,
Suite 200E,Fremont,CA 94538, USA

From San Francisco International Airport (Click here for directions)

From San Jose International Airport (Click here for directions)

India

India Office
Plot No.4, survey #656/A
TSIIC SEZ for Aerospace & Precision Engineering
Adibatla, R. R. District
Telangana, 501510, India

From Rajiv Gandhi International Airport (Click here for directions)

 

China Office

China OfficeChina Office
Unit 511B, 5F Front Hall
Shanghai Exhibition Center
No.1000 Middle Yan An Road
Shanghai 200041, PRC

From Shanghai Pudong International Airport (Click here for directions)

 

For customers outside the United States, India and China, please contact our International Customer Service,  internationalcs@biogenex.com

Sales Support

We understand that finding the right products is important for the ultimate success of your projects. At BioGenex, our sales support team has all of the information that helps guide your product selection and ordering during the sales process.

USA Office
BioGenex Laboratories
48810 Kato Road,
Suite 200E,Fremont,CA 94538, USA

India Office
Plot No.4, survey #656/A
TSIIC SEZ for Aerospace & Precision Engineering .
Adibatla, R. R. District, Telangana, 501510, India

China Office
Unit 511B, 5F Front Hall, Shanghai Exhibition Center
No. 1000 Middle Yan An Road
Shanghai 200041, PRC

 

Technical Support

BioGenex’s technical support team is happy to assist you with professional services in regards to any of our instrument and reagent products, including selection of the right antibodies and detection systems for automated and manual staining. We also offer onsite technical support and instrument maintenance for any of our instruments.

Training

Comprehensive training programs are available through our qualified product specialists and application scientists. The training, which is conducted in our US and India facilities, includes instrument operations, maintenance and troubleshooting.

Please contact Technical Support if you need our application support and training.

USA Office
BioGenex Laboratories
48810 Kato Road,
Suite 200E,Fremont,CA 94538, USA

India Office
Plot No.4, survey #656/A
TSIIC SEZ for Aerospace & Precision Engineering .
Adibatla, R. R. District, Telangana, 501510, India

China Office
Unit 511B, 5F Front Hall, Shanghai Exhibition Center
No. 1000 Middle Yan An Road
Shanghai 200041, PRC

Field Service

We have built a strong field service team in order to be highly responsive to our customer requests for successful instrument installation and other related support. Our field service engineers (FSEs) have demonstrated competence and comprehensive knowledge for our products and are able to visit your sites to perform:

On-site instrument repairs and troubleshooting

Software and hardware upgrades

Preventive maintenance

USA Office
BioGenex Laboratories
48810 Kato Road,
Suite 200E,Fremont,CA 94538, USA

India Office
Plot No.4, survey #656/A
TSIIC SEZ for Aerospace & Precision Engineering .
Adibatla, R. R. District, Telangana, 501510, India

China Office
Unit 511B, 5F Front Hall, Shanghai Exhibition Center
No. 1000 Middle Yan An Road
Shanghai 200041, PRC

Ordering

USA Office
BioGenex Laboratories
48810 Kato Road,
Suite 200E,Fremont,CA 94538, USA

India Office
Plot No.4, survey #656/A
TSIIC SEZ for Aerospace & Precision Engineering .
Adibatla, R. R. District, Telangana, 501510, India

China Office
Unit 511B, 5F Front Hall, Shanghai Exhibition Center
No. 1000 Middle Yan An Road
Shanghai 200041, PRC