We ensure that our customer support team is extensively trained in all of our products as well as common industry techniques for in vitro diagnostics. In addition to our reliable customer service, we provide the most rigorously tested products.
48810 Kato Road, Suite 100E & 200E,
Fremont, CA 94538, USA
+1 510-824-1400, 1-(800) 421-4149
Shanghai Exhibition Center
No.1000 Middle Yan An Road
Shang Hai Shi, China, 200041
+86 21 2220 6680
+86 21 2220 6679
We understand that finding the right products is important for the ultimate success of your projects. At BioGenex, our sales support team has all of the information that helps guide your product selection and ordering during the sales process.
BioGenex’s technical support team is happy to assist you with professional services in regards to any of our instrument and reagent products, including selection of the right antibodies and detection systems for automated and manual staining. We also offer onsite technical support and instrument maintenance for any of our instruments.
Comprehensive training programs are available through our qualified product specialists and application scientists. The training, which is conducted in our US and India facilities, includes instrument operations, maintenance and troubleshooting.
Please contact Technical Support if you need our application support and training.
We have built a strong field service team in order to be highly responsive to our customer requests for successful instrument installation and other related support. Our field service engineers (FSEs) have demonstrated competence and comprehensive knowledge for our products and are able to visit your sites to perform:
On-site instrument repairs and troubleshooting
Software and hardware upgrades