Contact Us

Customer focus is one of the core values of BioGenex’s business. We have crafted the finest customer support team that consists of qualified professionals with experience in the field of molecular pathology. We also ensure that our customer support team is extensively trained in all of our products as well as common industry techniques for in vitro diagnostics. In addition to our reliable customer service, we are confident that we will be able to provide you with some of the most rigorously tested products.

Inquiry Form

USA Office
49026 Milmont Drive
Fremont, CA 94538
USA

From San Francisco International Airport (Click here for directions)

From San Jose International Airport (Click here for directions)


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India Office
Plot No.4, survey #656/A
APIIC SEZ for Aerospace & Precision Engineering
Adibatla, R. R. District
Telangana, 501510, India

From Rajiv Gandhi International Airport (Click here for directions)


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China Office
Unit 511B, 5F Front Hall
Shanghai Exhibition Center
No.1000 Middle Yan An Road
Shanghai 200041, PRC

From Shanghai Pudong International Airport (Click here for directions)


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Italy Office
BioGenex S.r.l.
Via Savoldini
71, 24057
Martinengo
Bergamo, Italy

From Orio al Serio International Airport (Click here for directions)


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Other Countries
For customers outside the USA, India, China and Italy

 

All Distributors

Asia
Bangladesh

JSK International & Trade Link International
P. O. Box 190388, Brooklyn, NY 11219
Tel: +718 871 9636
Fax: +718 871 7629
Email: jskmedical@aol.com
Bahrain

Gulf Pharmacy
P.O. Box : 2576, Manama, Kingdom of Bahrain
Street Address: Bldg No: 390 Road: 3009, Block 330,
New Zinj, Kingdom of Bahrain
Contact No: 97339272357
Email: manoj@gctbahrain.com
China

ACCB Biotech,
III-303, Beiqing Rd. No. 103,
Haidian District,
Beijing 100094, PRC.
Tel: +86 10 6279 0729
Fax: +86 10 6270 1827
Email: info@accbbio.com
Website:http://www.accb.com.cn/

And

Shanghai Huntz Enterprises Ltd.
Room 1201, Building 6, HuiYang Building,
#1139 Pudong Blvd., PuDong New District,
ShangHai 200135, PRC
Tel: +86 21 6862 0216
Fax: +86 21 5028 2846
Email: honn_impo@163.com
Website:www.huntz.cn
Indonesia

PT Fajar Mas Murni
Jl. Raya Narogong
No. 214 Bekasi, 17116
Indonesia
Tel: +62 218203989/90
Fax: +62 2182033985/86
Contact Person: Mr. Yawarsha Halim, VP 
Iran

Exir Redeka Ltd.
No.9th, Saidi Ave.
Hedayat Sq., Darrous
Tehran - Iran
Postal Code: 19438
Tel:+ 98 21 22 78 34 87
Mobile:+ 98 912 104 39 48
+ 98 21 22 55 62 39
Email: shahin.kimiagar@redeka.net
Website:www.redeka.net
Israel

Eldan Electronic Instrument Ltd.
6 Hashiloach street,
Petach-Tikva 4917001 ,
Israel
Contact No: +972-3-9371111
Fax+972-3-9371100
Email: eldan@eldan.biz
Website:www.eldan.biz
Japan

Medical & Biological Laboratories Co. Ltd.
KDX Nagoya Sakae Bldg. 10F
5-3 Sakae 4 chome Naka-ku
Nagoya, 460-0008,Japan
Email: pathology@mbl.co.jp
Website: www.mbl.co.jp/index.html
Website(En): www.mbl.co.jp/e/index.html

And

Cosmo Bio Co., Ltd.
Toyoekimae Bldg 2-2-20
Toyo Koto-Ku, Tokyo
135-0-016, Japan
Tel: +81-3-5632-9965
Fax: +81-3-5632-9608
Email: export@cosmobio.co.jp
Website:www.cosmobio.co.jp
Jordan

Al Wafi Group for Marketing &
International Trade Co. Ltd.
Khalil Al-Salem St.
Beside Social Security
Tla Al-Ali P. O. Box 925030, Amman-11190
Tel: +962-6-5353761
Fax: +962-6-5354366
Email: al-wafi@nets.com.jo
Email: orders@al-wafigroup.com
Kuwait

Najmat Burgan General Trading & Contracting Co.,
W.L.L., P. O. Box 2563, Safat 13026, Kuwait
C.R. 69441
Tel: +965 242 6157 / 242 7860
Fax: +965 242 6179
Email: nburgan@qualitynet.net
Lebanon

Basilky S.A.R.L.
P. O. Box 11-4263
Beirut, Lebanon
Tel: +961 1 585513
Fax: +961 1 218726
Email: basilky@inco.com.lb
Malaysia

Biomarketing Services (M) Sdn. Bhd.
21 Jalan 4/62A, Bandar Menjalara
Kepong, 52200 Kuala Lumpur, Malaysia
Tel: +603 6273 3068
Fax: +603 6272 0093
Email: boon@biomarketing.com.my
liew@biomarketing.com.my
Website: www.biomarketing.com.my
Contact person: Mr. Boon Thaim Ng 
Mauritius

FTM (Mauritius) Ltd.
G.P.O Box 339
FTM House
Janoo Lane, Pailles, Mauritius
Tel: 2127507, 2127509, 2117135
Fax:+230 2860 661
Website:www.ftm.intnet.mu

Myanmar

HMM Co. Ltd.
(5/b), Mya Wott Yee Str., (13) Qta
Yankin Tsp., Yangon
Myanmar
Tel:(+95) 1561164, 1560258
Fax: (+95) 1241775
Email: hein.dr@gmail.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website:www.immuno.com.au
Contact persons: Dr Hein M Htet, Director

Oman

Muscat Pharmacy & Stores LLC
P.O. Box 438, Muscat
Postal Code: 100
Sultanate of Oman
Tel: (968) 2481 4501
Fax: (968) 2481 5202
Email: mphq@mpmct.com
Website:www.muscatpharmacy.net
Pakistan

Pakistan Scientific Traders
17-F Sharaf Mansion
16-Fatima Jinnah Road
Lahore-54000
Pakistan
Tel: 92 42 6315232
Fax: 92 42 6315320
Email: pst@brain.net.pk

And

Pace International
17-A, Lane 7-A
Harely Street
Rawalpindi-46000
Phone: 92 51 5567833
Mobile: 92 321 8506950
Fax: 92 51 5515879
Email: paceintl@isb.comsats.net.pk
Palestine

Arcomed
Hamouri Building - 1st floor
Palestine - Ramallah -
Tel: +970-597929970
Email: nour@arcomed.ps
Philippines

Macare Medicals, Inc.
67 A. Luna Street, Project 4
Quezon City, Philippines 1109
Tel:(632) 9135902
Fax:(632) 9135937
Email: customerservice@macare-medicals.com

Saudi Arabia

Thimar Al Jazirah Company
PO Box 523
Riyadh 11421
Saudi Arabia
Tel: 996-11-4454545
Contact: Mr. Akbar Hussain
Website: www.thimar.co 


Singapore

Bio Laboratories Pte Ltd
10 Ubi Crescent Lobby A #06-02 Ubi
Techpark Singapore 408564
Tel: 6846 7577
Fax: 6846 7477
Website: www.biolab.com.sg 

South Korea
 
Medilab Korea Co., Ltd. 
4th Fl. Silla Bldg.

190-15 Bangyi-Dong, Songpa-gu
Seoul, 138-150, Republic of Korea
Tel: +82-02-424-6367, ex. 211
Fax: +82-02-412-6535
Mr Oh Sang Hyeok: clinimacs@medilab.co.kr
Haeyong Yoon: hyyoon@medilab.co.kr

 

And

 

Dow Biomedica Inc.
F4 Sejong Bd. 115-2 Ogeum-dong Songpa 
Seoul, Korea
Tel: +82 2 2201 3602 
Mobile: +82 10 3949 4779 
Email:  yg.shin@dowbiomedica.co.kr  
Website: www.dowbiomedica.co.kr
Contact person: Mr. YG Shin, CEO  

Taiwan

Hong Jing Co., Ltd.
5F, No. 174, Chung-Shan RD. SEC. 1
Young-Ho City, TAIPEI
Taiwan, R.O.C.
Tel: +886-2- 32338585/ +886 2 32338107
Fax: +886-2-32338686
Email: technical-services@hongjing.com.tw
Website: www.hongjing.com.tw

Thailand

Biomed Diagnostics (Thailand) Co. Ltd.
1518/4 Fl. 7 Kengrungruenchai Bld.
Pracharaj Sai 1 Rd., Wongsawang
Bangseur, Bangkok 10800, Thailand
Tel: +66 25870255-58
Mobile: +66 89 788 5299
Email: nan@biomedthai.com
Contact person: Mr. Nantawadee

Vietnam

Biocare Vietnam JSC
So 3, Nha, KTT ky thuat oto,
Nam Dong, Dong Da, Ha Noi, Vietnam
Tel: +84 3 5773379
Email:juliovu@gmail.com
Contact persons: Mr Vu Thanh, President

 
Europe

Austria

BIOMEDICA Medizinprodukte GmbH & Co KG
Divischgasse 4
1210 Wien
Austria
Tel: +43-1-291 07 54
Fax: +43-1-291 07 71
Email: sales.biomedica@bmgrp.at
Website:www.biomedica.co.at

Belgium & Luxembourg

ImTec Diagnostics N.V.
Schalienstraat 5 - bus 3
2000 Antwerpen, Belgium
Tel: +32 (0) 3225 1139
Fax: +31 (0) 297 563458
Email: info@imtec.be


Belarus

JLTD MEDBIOSCIENCE
Nezavisimosti ave., 107-11/1,
Minsk, 220114, Belarus
Tel: +375(17) 267-70-28
Cell: +375(29) 670-20-34
Fax: +375(17) 267-04-32
Email: stolnik@open.by
Email: elena_stolnik@medbioscience.com
Email: bioscience@open.by
Bulgaria

ELTA 90M Ltd.
19, Dunav Str.
1000 Sofia; BULGARIA
Tel: +359 2 983 96 49
+359 2 931 37 20
+359 2 483 39 84

Fax: +359 2 983 2211
Email: elta90@dir.bg
Website:www.elta90.com
Czech Republic

BARIA s.r.o.
Jizi 393
252 44 Psary
Czech Republic
Tel.: +420 244 911 228
Tel/Fax: +420 241 941 519
Email: info@baria.cz
Website: www.baria.cz
Websit:www.baria.eu
Croatia

Biognost d.o.o.
CMP Savica Sanci 147
10000 Zagreb, Croatia
Tel: +385 1 240 9997
Fax: +385 1 240 4039
Email: Biognost@biognost.hr

 

 

Denmark

Triolab A/S
Vallensbaekvej 35
2605 Broendby, Denmark
Tel: +45 4396 0012
Fax: +45 4396 4312
Email: triolab@triolab.dk
sanne@triolab.dk
Website: www.triolab.dk
Contact Person: Sanne Hedeman 
Finland

Kem-En-Tec Nordic AS
Kuldyssen 10
2630 Taastrup, Denmark
info@kem-en-tec.com
Order Processing: mh@kem-en-tec.com
Local contact: Olli Suominen
Valkjarventie 7 A-B 02130 Espoo, Finland
Tel: 358-40-7789838
Email: os@kem-en-tec.com
Website: http://kem-en-tec-nordic.com/

And

Abcell Corporation
VAT FI 0823036-1
P.O.Box 62, 33101 Tampere, Finland
Tel: +358-50-5696986
Fax:+358-3-2656213
Email: abcell@abcel.fi
Website: www.abcell.fi
France

MM FRANCE - Microm Microtech FRANCE
Parc du Chater 33 RUE Bllissen
BP 39
69340 Francheville - France
Tel: +33(0)4 78 34 12 39
Fax: +33 491 173511
Email: microm.france@microm.fr
Website: www.microm.fr
Greece

SB BIOTECHNOLOGY SUPPLIERS SA
19, Sevastopoulou str
11 524 Athens, Greece,
Tel: 210 6910148
Fax: 210 8259987
Email: info@sbbiotech.gr
Website:www.sbbiotech.gr
Georgia

Lab Service Georgia Ltd
Vazisubani 2a; H21; F110
0152; Tbilisi; Georgia.
phone: 00 (995) 91 273090
ph: (995) 32 959602
Email: armazi1@yahoo.com
Germany

DCS Innovative
Diagnostik-Systeme
Poppenb Chaussee 36
22397 Hamburg, Germany
Tel: +49 40 607 6700
Fax: +49 40 607 67060
Email: info@dcs-diagnostics.de
Website:www.dcs-diagnostics.de
Hungary

BIOMEDICA Hungria Kft.
Ribry u.11
1022 Budapest
Tel.: +361 225 38 50, +361 225 38 52
Fax: +361 201 26 84
Email: biomed@biomedica.hu
Website: www.biomedica.hu
Iceland

Triolab A/S
Vallensbaekvej 35
2605 Broendby, Denmark
Tel: +45 4396 0012
Fax: +45 4396 4312
Email: triolab@triolab.dk
sanne@triolab.dk
Website: www.triolab.dk
Contact Person: Sanne Hedeman 
Ireland

Launch Diagnostics Ireland Ltd
Unit 3, Protek House
Finisklin Business Park
Sligo
Ireland
Tel: +353 (0)71 91 51122
Fax: +353 (0)71 91 52277
Email: info@launchdiagnostics.ie
Website: www.launchdiagnostics.com
Italy

Biogenex s.r.l.
Via Savoldini
71, 24057
Martinengo
Bergamo
Italy
Contact Person : Dr. Roberto Bonardi
Cell: 00-39-345-9004630
Tel: 00-39-036-394-8800
Email: italia@biogenex.com
Malta

Cherubino Ltd.
DELF buildings, Sliema Road, Gzira, Malta
Tel: +356 21343270/ 2133091-6
Email: care@cherubino.com.mt
Netherlands

ITK Diagnostics B.V.
Joh, Enschedeweg 13
1422 DR Uithoorn
The Netherlands
Tel: +31 (0) 297 568893
Fax: +31 (0) 297 563458
Email: info@itk.nl
Website: www.itk.nl 
Norway

Laborel AS
Nerliens Meszansky AS
P.O. Box 2955 Toyen
NO-0608 Oslo, Norway
Tel: +47 23 051930
Fax: +47 22 630751
Email: asjoberg@laborel.no
Website:www.laborel.no


Poland

Biokom s.j.
05-090 Janki, ul. Wspolna 3
POLAND,
Phone : +48 22 720 71 40
Fax : +48 22 720 54 43
Email: sekula@biokom.com.pl
Website: www.biokom.com.pl
Contact person: Dariusz Sekula
(Business development manager)
Romania

BIOgenetiX SRL
C-tin Radulescu-Motru 13 street
sector 4, Bucharest
Tel: +40 72 73 72 808
Email: office@biogenetix.ro
Website: www.biogenetix.ro
Russia

Biomedical Systems LTD
Serdobolskaya str., 1-A, suite 27-H,
St. Petersburg,
Russia-194156
Email: bms78@mail.ru
Serbia

Promedia doo
Kralja Petra I 114
23300 Kikinda, Serbia
Tel: +381 230 40 11 50 (220)
Contact: Damir Djuran
Email: damir.djuran@promedia.rs
Slovakia

BARIA s.r.o.
Jizini 393
252 44 Psary
Czech Republic
Tel.: +420 244 911 228
Tel/Fax: +420 241 941 519
Email: info@baria.cz
Website:www.baria.cz
Website:www.baria.eu
Spain

Izasa, S.A.
Aragon, 90 - Apartado 35.027
Barcelona 08015, Spain
Tel: +34 93 401 02 04 / +34 90 220 3080
Fax: +34 93 509 00 35
Email: arosell@izasa.es
Website:www.izasa.es
Sweden

Nordic BioSite AB, Propellervgen 4A
S -18362 TABY, Sweden
Tel: +46 (0)8 5444 3340
Fax: +46 (0) 8 756 9490
Email: info@nordicbiosite.com 
Website: www.nordicbiosite.com
Switzerland

P. H. Stehelin & Cie AG
4051 Basel
Spalentorweg 62, Switzerland
Tel: +41 61 264 9560
Fax: +41 61 271 3907
Email: info@stehelin.ch
Turkey
 
Gamidor Diagnostics Ltd.
Sok No. 12
Gayrettepe Is Merkesi A Blok, Kat:4 Daire:4
Gayrettepe
Istanbul 34349
Turkey
Tel: +90 212 347 8470
Email: yildiz.ciprut@gamidor.com.tr
United Kingdom

Launch Diagnostics Limited.
Ash House,
Ash Road, New Ash Green, Longfield,
Kent DA3 8JD, United Kingdom
Tel: +44-1474 874426
Fax: +44-1474 872388
Email: enquiries@launchdiagnostics.com
Website: www.launchdiagnostics.com
Ukraine

Cytogene
13, Rubalska str.
Kyiv, 01011, Ukraine
Tel: +380632603592
Fax: +380444557055
Email: global@visti.com
 
South America
Argentina

Genex Diagnostics, S.R.L.
Timoteo Gordillo 4229
Buenos Aires CP 1439, Argentina
Tel: +5411 4601 4816
Fax: +5411 4638 1810
Email: ventas@genex.com.ar
Email: angel@genex.com.ar
(Contact Person: Mr. Angel)
Brazil
 
Sellex (S.A.C.)
Rua Arandu, 205/1105 - Brooklin Novo
04562-030, Sao Paulo - SP, Brazil
Tel/Fax: +55-11-5506-4646
Email: vendas@sellex.com
Website: www.sellex.com 
 
And

Biogen
Biogen**Prepay**
Rua Paulistania, 319
Sumarezinho, Sao Paulo
SP 05440-000
Brazil
Tel.: +55-11-3819-3191
Website:www.biogenbr.com.br
Bolivia

Biotech Bolivia Ltd.,
AV.Oquendo N-654,
Cochabamba,
Bolivia
Tel.: +591-4-4250254 / 4121212
(Contact Person: Mr.Roberto / Mr.Efrain)
Chile

Imerlab- Importaciones
Susana Alarcon
Segunda Transversal 6164
San Miguel - Santiago
Codigo Postal 8920497
Chile
Tel.No.: +56-2-3590043 / 3123855
Website: www.imerlab.cl

And

PROLAB LTDA
Vergara 24 dpto.
908 Santiago
Chile
Cel: 09-837-1867
Ph no: 562-698-9617
Fax: 562-698-7215
Email: mbecerra@prolab.cl
Contact person : Mr. Miguel Becerra
Colombia

INMUNOTECH LABS.
Cra 9 No 49 - 42 Lab. 603
Bogota, Colombia
Phone 57 +1 2327354
Email: ihqbiogenex@etb.net.co
Costa Rica

Tecno Diagnostica
Apartado 2524-1000,
100 Sur Cruce Colima
Carretera Tibas
San Jose
Costa Rica
Tel: +506-240-8595
Website: www.tecnodiagnostica.com
(Contact Person: Mr. Mayra Quesada)
Ecuador

Diprolab S.A.
Pablo Sachun N47-94 y Samuel Fritz
P. O. Box 17-04-10611, Quito, Ecuador
Tel:593 +2 225 2146 / 593 +2 240 3291<
Fax: 593 +2 246 3598
Email: diprolab@interactive.net.ec This e-mail address is being protected from spambots. You need JavaScript enabled to view it
El Salvador

Tecno Diagnostica de El Salvador S.A. de C.V.
Prolongacian 87 Av.
Sur y Av. El Almendro Casa #4,
Colonia Maquilishuat,
San Salvador.
Repablica de El Salvador.
Phone No: (503) 2264 -8140 / (503) 2264-8143
Email: brenes.c@tecnodiagnostica.com
Mexico

Bioselec (Las Industry)
Calz. Camarones #313
Col. Nueva Santa Maria, Mexico, D. F. 02830
Tel: +525 55 355 8882
Fax: +525 55 556 6943
Email: bioselec@bioselec.com.mx
Website:www.bioselec.com.mx
Peru

Lab Depot S.A.
Av Gregorio Escobedo 788-101
Lima 011, PERU Antonio Sanders
Tel: +511 4611357
(Contact Person: Mr. Antonio)
Puerto Rico

DMI Pto.Rico:
352 San Claudio Ave. Suite# 260
San Juan, PR 00926
Tel: 1-866-492-6373
Fax: 1-866-794-7520
Email: admin@dmimedicalusa.com
Juan Luis Chimelis (+1-787-396-2330) jchimelis@dmimedicalusa.com

Abdel Zadieyh (+1-787-692-9985) abdel@dmimedicalusa.com
Uruguay

DIREMIX INC.
Republica of El Salvador, 3292, C.P. 11600
Montevideo, Uruguay
Tel: +59 82 4814189
Fax: +59 82 4810284
Email: diremixsa@yahoo.com
(Contact Person: Mr. Mario)
Venezuela

DMI Venezuela ( DMI Optical and Systems, CA)
Av. Fco. Miranda, Multicentro Empresarial
del Este, Nucleo A, Piso 10, Ofic. 104
Chacao-Caracas, 1060. Venezuela
Tel: +58(212)715-263
Fax: +58-212-266-6497
Email: admin@dmimedicalusa.com
 
Africa
Egypt

Future Horizons Scientific
56 Mohamed El. Nadi St.
6th District
Nasr City, Cairo
Egypt
Tel: +20-226714103

And

-->
AMBIOMEDICAL
1 Kohafa Building,
Beside El shahr El Akari,High way,
Tanta, Egypt
Tel: +20-403270310
Fax: +20-403270310
Email: ambiomedical@yahoo.com
Website: www.ambiomedical-eg.com
Nigeria

DCL Laboratory Products Ltd.
Plot 1121, Obafemi Awolowo Way
Cadastral Zone B5
Utako, Abuja, P.M.B. 690 Garki
Abuja, Nigeria
Tel: +234-98-701-719
Mobile: +234 80 32658433
Fax: +216 74 443 102
Email: charles@dcllabx.com
Email: dclmed@yahoo.com
Website: www.dcllabx.com
South Africa

Biocom biotech
161 Roedolf street , Clubview 0157
Centurion - South Africa
Tel/Fax: +27 12 654 4614
Fax/Mail: +27 86 654 9048 (SA only)
Email: info@biocombiotech.co.za
Email: colinbouwer@gmail.com
Website:www.biocombiotech.co.za
(Contact Person: Mr. Colin Bouwer)
Sudan

Test Medical Company
Hospital street - Alttiney Building, First floor
Sudan - Khartoum
Tel: +249 155 290 390
Fax: +249 183 786 089
Mob: +249 912 734402
Email: nagi186@yahoo.com

 

Tunisia

Biologie Medecine Services
Route El Mahdia Km 1
Avenue Palestine
NA 76 Sfax 3002
Tunisia
Tel: +216 74 443 103 / +216 74 443 104
Fax: +216 74 443 102
Email: bms@gnet.tn
Email: ghazi- mseddi@gnet.tn
 
North America
Canada

Inter Medico
50 Valleywood Drive
Markham, Ontario, Canada L3R 6E9
Tel:+1 905 470 2520
Tel: +1 800 387 9643
Fax:+1 905 470 2381
Email: info@inter-medico.com
Website: www.inter-medico.com
Dominican Republic

DMI Dominican Rep. (Labotech, SRL)
Av. Rómulo Betancourt # 2002-1
Casi esquina Av. Privada
Urbanización Renacimiento, Mirador Sur
Santo Domingo , Dominican Republic
Email: admin@dmimedicalusa.com
Joancris Rodriguez (+1-809-518-0702) joancrisr@dmimedicalusa.com
 
Australia

Australia

Immuno, Pty, Ltd.
P. O. Box 101,
St Peters NSW 2004
Australia
Tel:+61 2 9519 9300
Fax: +61 2 9519 67 62
Toll Free AUS: +1 800 252 215
Toll Free NZ: +0 800 448 875
Email: customer@immuno.com.au This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Email: technical@immuno.com.au
Email: info@immuno.com.au
Website:www.immuno.com.au

 

Sales Support

We understand that finding the right products is important for the ultimate success of your projects. At BioGenex, our sales support team has all of the information that helps guide your product selection and ordering during the sales process.

USA Office
BioGenex Laboratories
49026 Milmont Drive, Fremont, CA 94538, USA

India Office
Plot No.4, survey #656/A
APIIC SEZ for Aerospace & Precision Engineering .
Adibatla, R. R. District, Telangana, 501510, India

China Office
Unit 511B, 5F Front Hall, Shanghai Exhibition Center
No. 1000 Middle Yan An Road
Shanghai 200041, PRC

Italy Office
BioGenex S.r.l.
Via Savoldini 71, 24057, Martinengo, Bergamo, Italy

Email:customer.service@biogenex.com

For customers outside the United States, India and China, please contact our distributors in your country for support.

 

Technical Support

Application Support

BioGenex’s technical support team is happy to assist you with professional services in regards to any of our instrument and reagent products, including selection of the right antibodies and detection systems for automated and manual staining. We also offer onsite technical support and instrument maintenance for any of our instruments.

Training

Comprehensive training programs are available through our qualified product specialists and application scientists. The training, which is conducted in our US and India facilities, includes instrument operations, maintenance and troubleshooting.

Please contact Technical Support if you need our application support and training.

USA Office
BioGenex Laboratories
49026 Milmont Drive, Fremont, CA 94538, USA

  • Tel: +1 510-824-1400 ext 3
  • Toll Free: 1-(800) 421-4149 ext 3
  • Fax: +1 510-824-1490
  • Email: support@biogenex.com

India Office
Plot No.4, survey #656/A
APIIC SEZ for Aerospace & Precision Engineering .
Adibatla, R. R. District, Telangana, 501510, India

China Office
Unit 511B, 5F Front Hall, Shanghai Exhibition Center
No. 1000 Middle Yan An Road
Shanghai 200041, PRC

Italy Office
BioGenex S.r.l.
Via Savoldini 71, 24057, Martinengo, Bergamo, Italy

For customers outside the United States, India and China, please contact our distributors in your country for support.

 

Field Service

We have built a strong field service team in order to be highly responsive to our customer requests for successful instrument installation and other related support. Our field service engineers (FSEs) have demonstrated competence and comprehensive knowledge for our products and are able to visit your sites to perform:

  • On-site instrument repairs and troubleshooting
  • Software and hardware upgrades
  • Preventive maintenance

USA Office
BioGenex Laboratories
49026 Milmont Drive, Fremont, CA 94538, USA

  • Tel: +1 510-824-1400 ext 3
  • Toll Free: 1-(800) 421-4149 ext 3
  • Fax: +1 510-824-1490
  • Email: support@biogenex.com

India Office
Plot No.4, survey #656/A
APIIC SEZ for Aerospace & Precision Engineering .
Adibatla, R. R. District, Telangana, 501510, India

China Office
Unit 511B, 5F Front Hall, Shanghai Exhibition Center
No. 1000 Middle Yan An Road
Shanghai 200041, PRC

Italy Office
BioGenex S.r.l.
Via Savoldini 71, 24057, Martinengo, Bergamo, Italy

For customers outside the United States, India and China, please contact our distributors in your country for support.

 

Ordering

USA Office
BioGenex Laboratories
49026 Milmont Drive, Fremont, CA 94538, USA

  • Tel: +1 510-824-1400 ext 3
  • Toll Free: 1-(800) 421-4149 ext 3
  • Fax: +1 510-824-1490
  • Email: support@biogenex.com

India Office
Plot No.4, survey #656/A
APIIC SEZ for Aerospace & Precision Engineering .
Adibatla, R. R. District, Telangana, 501510, India

China Office
Unit 511B, 5F Front Hall, Shanghai Exhibition Center
No. 1000 Middle Yan An Road
Shanghai 200041, PRC

Italy Office
BioGenex S.r.l.
Via Savoldini 71, 24057, Martinengo, Bergamo, Italy

Email: customer.service@biogenex.com

For customers outside the United States, India and China, please contact our distributors in your country for support.

Terms and Conditions

Order Information

  • Credit Terms: BioGenex will review the customer credit application and finalize the terms (credit limit and net days) based on inputs provided and credit rating.
  • Confirmating Orders: To avoid shipment duplication, please indicate in bold "CONFIRMING ORDER - PLEASE DO NOT SHIP" on your order.

Conditions of Sale

  • All prices are quoted in U.S. dollars, exclusive of sales tax (State and County), as applicable.
  • If an order is not taxable, a tax exemption certificate must be provided.
  • Products and prices are subject to change without any prior notice.

Discounts

  • Please inquire about BioGenex quantity discount policies at 1-800-421-4149

Payment

  • All payments must be made in U.S. dollars. You may choose any mode of payment (Note: Online payment systems are not implemented).

Return and Refund Policy

  • BioGenex reagents are covered by Quality Assurance (QA) policy:
  • Returns will only be accepted with BioGenex Return Material Authorization (RMA). Please contact customer service for further assistance.
  • BioGenex has a limited liability for a refund or replacement. The same is solely under the discretion of BioGenex management.
  • A full refund will be provided when a product cannot perform according to data specifications.
  • If client makes an error in ordering a product, a refund may be provided but will be subjected to a 30% restocking fee.
  • Express Delivery: Express delivery options are also available on request at an extra cost.
  • BioGenex customer service for assistance:Tel: 1-800-421-4149, Monday through Friday, 7 AM – 4 PM PST or E-mail at: customer.service@biogenex.com

Other Terms and Conditions

  • BioGenex is committed to quality, innovation, service, and support. We believe that the high degree of quality control performed on all our products will help you with consistent and reproducible results.
  • All orders are subject to acceptance by BioGenex and product availability.
  • Delivery dates are estimates and BioGenex shall have no liability for any delays.
  • There are no expressed, implied or statutory warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose and non-infringement of third party rights.
  • Freight charges are prepaid and added to the invoice.
  • BioGenex shall not be liable for any incidental, indirect, special or consequential damages, even if it is aware of the possibility of such damages. BioGenex's total liability for any order shall not exceed the amount paid by customer under such order.
  • These terms and conditions constitute the entire agreement between the parties with respect to the products purchased hereunder.
  • Any additional, different or inconsistent terms and conditions in a purchase order form or like forms used by customer to purchase, change, accept or otherwise process the orders are objected to and not binding on BioGenex.
  • This agreement between the parties shall be governed by the laws of the State of California without regard to its conflicts of laws.
  • Any dispute arising out of or related to this agreement shall be resolved solely in the U.S. district court for the Northern District of California or in San Francisco County, California, and in no other courts.  Customer hereby consents to the jurisdiction of, venue in and service of process in the aforementioned courts.